Privacy Policy

The Terry Fox Foundation’s Policy for the Protection of Personal Information

Our Commitment 

Your privacy is, and always has been, very important to us. We understand the importance of privacy of personal information to our supporters, donors, fundraisers, schools, teachers, students, parents, volunteers, and all others who entrust personal information to us. 

The Board of Directors has approved this policy for the Protection of Personal Information, and a member of our team has been appointed to ensure compliance. 

Our Policy reflects the requirements of the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and the Freedom of Information and Protection of Privacy Act (Ontario) to limit the collection, use, and disclosure of personal information to only that which is necessary to manage our relationships with our constituents. We also uphold the principles of the Donor Bill of Rights developed by the Association of Fundraising Professionals. 

The Foundation may, on occasion, compile and use data in an anonymous, aggregate form to produce statistical data for planning and research purposes, and to meet reporting requirements for various funding bodies. We may also contact you with important event details and information. The Foundation employs reasonable administrative and technical measures to ensure the security of personal information that we collect. 

What We Collect and Why 

We highly value the trust of our supporters and understand that maintaining this trust requires transparency and accountability in handling the information provided to us. Through the use of pages on this website and through interaction with our products and services, we may collect data from you. In certain instances, the data we collect may related to you or identify you. In this policy, data that identifies an individual is referred to as “personal data.” Our goal is to always maintain the highest levels of privacy and security with your personal data, in keeping with the principles of the PIPEDA. We will always try to give you appropriate notice of what data we collect and how we will use it, and we will only process your data when it is fair and lawful to do so. 

Sometimes, the purpose of collecting personal data will be evident, such as when you provide us with your email address to allow us to contact you or when you complete a form requesting information. In instances where the purpose of personal data collection is not obvious, we will clearly describe the purpose at the time of collection and, whenever possible, seek your consent. 

Analytics and Advertising Services
We use third-party analytics and advertising services, including Google Analytics, Google Ads, Google Signals, Meta (Facebook) Pixel, and Pinterest Tag, to understand how visitors interact with our website, measure the effectiveness of our advertising campaigns, improve our website, and support our marketing activities.

These technologies may use cookies, pixels, tags, device identifiers, and similar technologies to collect information about your interaction with our website, including pages visited, referring websites or advertisements, browser and device information, approximate location derived from your IP address, cookie or similar identifiers, and actions taken on the website, such as page views, purchases, form submissions, or other configured events.

We use this information to analyze website usage, measure advertising performance, improve our services, and generate aggregated reports and statistics about visitors. Depending on the service and your settings, these technologies may also help us understand the effectiveness of advertising shown on other platforms and whether visitors interact with our website after viewing or clicking an advertisement.

Data Management 

If you prefer to disable the collection of data by Google Analytics 4, you can visit https://tools.google.com/dlpage/gaoptout. To enable or disable personalized advertising, please visit https://myaccount.google.com/data-and-personalization. If you wish to view or delete any data that Google has collected, we recommend referring to  https://myactivity.google.com/myactivity. 

Please note that while we strive to provide you with data management options, it’s important to understand that the collection and processing of data by Google are beyond our direct control. We encourage you to review and familiarize yourself with Google’s Privacy Policy and the available data management tools they provide. 

How We Use the Data We Collect 

We use the data we collect from you to provide information, services, or products you have requested or purchased, and to allow you to interact with us and the website. 

This may include sending you emails; these emails always contain either information you have requested or that you have consented to receive, or information we have a legitimate interest in delivering (such as notices of product changes). You can always unsubscribe from any email list by clicking the indicated link in the email. 

Additionally, to improve the visitor experience, the Foundation’s website may store some data on your computer in the form of a “cookie.” A cookie is a small piece of text that a website places in the cookie file of your browser that allows our site to recognize your personal computer the next time you visit. Cookies by themselves do not tell us your email address or otherwise identify you personally. Cookies cannot be used to run programs or deliver viruses to your computer. If you wish to change the way cookies work or remove them, you can do so by changing your browser’s preferences or settings. Doing so may impact the way the website appears or functions for you. See more on Cookies below. 

Safeguarding Your Personal Information 

At The Terry Fox Foundation, we employ physical, electronic and procedural safeguards to our systems and all personal information under our control against unauthorized access and use. Current anti-virus software is installed on all workstations and two-factor authentication has been implemented to ensure security. All updated files are downloaded on a weekly basis. Access to personal information is restricted to those who need to use that information in the course of their duties. All employees are also required to sign confidentiality agreements upon their hiring. The Foundation does not sell or rent its list of supporters to any organization. 

In the event of a privacy breach affecting personal information, whether the breach occurs within the Foundation or through a third party acting on our behalf, we will take immediate steps to contain the incident and assess the potential impact. Affected individuals, schools, or school boards will be notified. Notification may be delivered directly by email or other appropriate means, or indirectly through public notices such as website postings where direct contact is not feasible. The Foundation will also notify any relevant regulatory bodies when required. 

Cookies 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed. 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. 

If you wish to limit access to this data as much as possible, enable Do Not Track (DNT) in your browser, and/or opt-out of tailored ads in your account settings, and/or adjust your privacy controls in each account. 

Contact Forms 

We use a plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database on our hosting server for backup and later reference purposes. This information is never shared outside of our organization. 

Consent 

When a donor, sponsor, member or volunteer chooses to support Terry Fox Foundation, he or she is consenting to the Foundation’s collection, use and disclosure of his or her personal information in accordance with this privacy policy. The Foundation informs individuals of the proposed use and disclosure of the information it collects, in a clear and understandable manner, at the time the personal information is collected, and offers the opportunity to limit or opt out of communication. A supporter is able to refuse or withdraw his or her consent to the collection, use or disclosure of his or her personal information at any time by contacting us (see Contact Us below). 

SMS and Mobile Messaging 

If you provide your mobile phone number and expressly consent to receive text messages from the Terry Fox Foundation, we may send you SMS or MMS messages relating to fundraising activities, events, donations, volunteer opportunities, account notifications, reminders, updates, and other information about our programs and services. 

By opting in to receive text messages, you acknowledge and agree that: 

• You are the subscriber or authorized user of the mobile number provided. 

• Your consent is not a condition of making a donation, participating in an event, or receiving services from The Terry Fox Foundation. 

• Message frequency may vary depending on your interactions with us. 

• Standard Message and data rates may apply. 

• You may withdraw your consent and opt out of receiving text messages at any time by replying STOP to any message. We will process honor opt-out requests promptly and will maintain records of consent and opt-out requests as required by applicable laws and industry requirements. You may also be unsubscribed by contacting us.  

• For assistance, you may reply HELP or contact us at national@terryfox.org. 

The Terry Fox Foundation obtains consent for text messaging in accordance with applicable privacy, telecommunications, and anti-spam laws and industry requirements. 

Mobile Information Sharing 

Mobile phone numbers and SMS consent data will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes. 

These service providers may use the information only to provide contracted services to The Terry Fox Foundation and must protect it using appropriate confidentiality, privacy and security safeguards. Our collection, use, retention and disclosure of mobile information is also governed by our Privacy Policy. 

Carrier Disclaimer 

Participating mobile carriers are not liable for delayed or undelivered messages. 

Retention of Personal Information 

The Foundation retains personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. For users that register on our website (if any), we store the personal information they provide in their user profile and on our Salesforce database. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. 

Accuracy and Access 

The Foundation takes reasonable steps to ensure that personal information that it maintains about supporters is accurate, complete, and up to date. If a supporter becomes aware that any personal information in our possession about him or her is not correct, please contact us. Supporters are entitled to a copy of the personal information that the Foundation has in its possession about them; if you would like a copy of such information, please contact us. We will take reasonable steps to verify your identity before granting access or making corrections. In addition, your right to access or correct your personal information is subject to certain legal restrictions. 

Contact Us 

If you have any questions email us at: national@terryfox.org 

Changes to this Policy 

We may revise our privacy policy from time to time. When we make material changes that affect how personal information is collected, used, disclosed, or safeguarded, we will notify users in a clear and timely manner. For users of our mobile application, notification of material changes will be provided through the update notes in the Apple App Store and Google Play Store. Where appropriate, we will also provide notices on our website or by email. 

Where changes involve third-party service providers or updates to their terms that may affect personal information, we will similarly provide notice and direct users to the updated terms. Users are encouraged to review the privacy policy periodically to remain informed about our current practices. The effective date will be noted at the end of each version of the policy. 

Effective as of September 16, 2026